Keblar solutions . SaaS Module for Messaging and Digital Communication for Enterprises

Nowadays, effective communication with customers is essential. It is part of offering a good service and a good image of the company, and behind it a good image of the brand.

Good communication offers a good experience to the user in relation to the contracted service and the relationship with the company.

At Keblar Solutions we offer a SaaS messaging module that is easy and quick to integrate into the company's systems (we can also implement access to employees via the company's corporate SSO and permissions management) that allows you to control the company's digital messaging in a unified way, both for sending communications and for requesting requests or external queries.

How does it work?

We install a web window or interface (SaaS module) in your company so that the different departments and employees of the company can, from a single place, send and receive communications through different digital channels:

Create email blasts using the company's own bulk mailing software (Sendgrid, Mailchimp, etc.) or ours
Send alerts or communications via SMS
Send alerts or communications via WhatsApp
Start support conversations on WhatsApp
Receive requests for customer service forms or emails and automatically route them to the appropriate department or person

In addition, the module can (optionally) provide statistics on the company's digital communications by channel type, request type, departments, etc.

Advantages

Control and security in communications, both of who and when to use this type of tools as well as control of spending, as well as to ensure that they reach their recipients correctly and employees do not use their email inboxes for this practice, with the risks that this entails of viruses, spamming, etc.
Compliance with reputational policies, such as following predefined corporate templates in the design and tone of communications
Offer instant and direct messaging service to customers and suppliers, which offers a better, more personalized and faster service
Opening new channels such as WhatsApp implies opening a new communication channel that is widely spread and highly valued by customers and suppliers

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